Urgent Care

Urgent Care Services

We provide urgent care services at several locations in our community, including Mentor Urgent CareWillowick Urgent Care and Chardon Urgent Care (temporarily closed). 

Lake Health urgent cares remain a safe place to seek care for minor injuries and illnesses during the COVID-19 pandemic. Precautions for urgent care patients include:

  • Screening everyone for COVID-19 upon entry into all Lake Health facilities 
  • Temperature screening for everyone who enters a Lake Health facility 
  • Cleaning and disinfecting frequently
  • Limiting visitation and creating new policies for visitors who accompany patients
  • Frequent hand hygiene for staff and patients
  • Increased use of Personal Protective Equipment (PPE)
  • Universal masking for all patients and visitors entering our health care facilities.

Our locations also offer InQuicker online check-in for patients with minor injuries or illnesses so you can wait at home until your selected check-in time. Click below to schedule a projected treatment time:

Urgent Care Online Check-In

Should I to go to an ER, urgent care or primary care doctor?

In the first few minutes after an injury or medical crisis, seeking the right care is very important. These symptoms generally indicate an Emergency Department visit is in order: 

  • A head injury
  • Broken bones
  • Poisoning or overdose
  • Unexplained shortness of breath, or not breathing
  • Uncontrollable bleeding
  • Seizures
  • Unconsciousness
  • Major burns
  • Heart attack symptoms
  • Slurred speech, blurred or double vision
  • Intense pain
  • Severe reactions to foods, medications or insect bites

Always call 911 for an ambulance in an emergency. First responders can start treatment in your home or on the way to the Emergency Department. 

Urgent care can provide a solution when you need prompt medical care for a non life-threatening condition or when your doctor's office is closed. Many of our urgent cares have evening and weekend hours. Symptoms appropriate for an urgent care visit include: 

  • Minor burns, skin rashes or simple lacerations
  • Ear infections
  • Flu shots and other vaccinations
  • Sore throats
  • Strains and sprains
  • Minor illnesses
  • Minor allergic reactions
  • Minor broken bone
  • Bronchitis
  • Cold and flu symptoms
  • Pink eye
  • Respiratory infection
  • Urinary tract infection
  • X-ray

Except in a life-threatening emergency, you should often start with your primary care physician. Your primary care physician can help treat or provide: 

  • Minor allergic reactions

  • Allergies

  • Annual preventive care visit

  • Asthma

  • Minor back pain

  • Minor broken bone

  • Bronchitis

  • Cold and flu symptoms

  • Minor cuts and burns

  • Ear infection

  • Infection

  • Insect bite

  • Pink eye

  • Prescriptions

  • Chronic conditions

  • Rash

  • Respiratory infection

  • Sinus problems

  • Sprain or strain

  • Urinary tract infection

  • Flu shots and vaccinations

  • Wheezing