Website Accessibility

University Hospitals (UH) Lake Health website is committed to providing an excellent digital experience for all patients and their families with disabilities, and our goal is to deliver a web experience that is aligned with the Web Content Accessibility Guidelines (WCAG) 2.1, at Level “AA” criteria.

In order to make sure that UH Lake Health adheres to the standards for accessibility, UH Lake Health uses several tools for website validation, including manual testing with JAWS screen reader on new features and monthly accessibility audits. If you are experiencing difficulties accessing our lakehealth.org website, please submit the form below.

Patient Portals

For help resetting a Lake Health Physician Group patient portal password, resetting your security questions, or logging in, please call your doctor’s office directly.

If your concern is about a patient portal, you must specify if you are using the Lake Health Physician Group patient portal or the Lake Health Connect: My Health portal (for access to information about your care at UH Lake Health urgent cares, emergency department, overnight stays, radiology or lab tests taken at any UH Lake Health facility other than your doctor’s office).